Payment and refund
What if there is a payment error?
There might be many reasons why payment does not work.
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Check your primary debit/credit card is working.
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Some debit/credit cards have credit limits. Please check if you've not reached that limit.
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Some debit/credit cards do not support overseas payment. Check if card is available to use overseas.
Please contact us for any help by email or via the Kakao Channel
Refund policy
Please check our refund policy and method of contacting us. Please refer to the table below for the refund policy. If your reason for requesting a refund is not listed in the table, please contact us via email.
| Cancelation reason | Policy |
|---|---|
| Cancelation due to applicant’s personal reason | No refunds |
| Applicants cannot use our service due to the certain situation (i.e. cancelation of study abroad) | Partial refund - Non-refundable government fees |
| When application to the immigration office is not possible due to insufficient supplementary documents | No refunds |
| When switching from group application to individual application | No refunds – Invoice for government fees will be provided |
| Duplicated payment | Full refund |
| If the applicant applied both to the immigration office and to Enkorstay | No refund |
| If the applicant's application was rejected by immigration due to the applicant's reasons | No refund |
How to apply for refund
Please provide your name, university, student ID number, and reason for refund request via email or KakaoTalk channel.