Payment and refund
What if there is a payment error?
There might be many reasons why payment does not work.
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Check your primary debit/credit card is working.
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Some debit/credit cards have credit limits. Please check if you've not reached that limit.
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Some debit/credit cards do not support overseas payment. Check if card is available to use overseas.
Please contact us for any help by email or via the Kakao Channel
Refund policy
Please check our refund policy and method of contacting us. Please refer to the table below for the refund policy. If your reason for requesting a refund is not listed in the table, please contact us via email.
| Reason for Cancelation | Cancelation Policy | |
|---|---|---|
| In case of duplicate payment | The amount will be refunded after deducting the payment processing fee and the payment cancellation fee. | |
| Cancelation due to applicant’s personal reason | Before submitting to the Immigration Office | After submission to the Immigration Office |
| - If the applicant applied both to the immigration office and to Enkorstay | The foreign registration card application fee is refundable. The service fee is non-refundable. | Non-Refundable |
| - When switching from group application to individual application | The foreign registration card application fee is refundable. The service fee is non-refundable. | Non-Refundable |
| - If the applicant visa got cancelled due to the temporary departure | The foreign registration card application fee is refundable. The service fee is non-refundable. | Non-Refundable |
| If the applicant cannot use our service due to certain situations (e.g., cancellation of study abroad, enrollment at another university or campus where we do not provide the service, or other related matters) | The foreign registration card application fee is refundable. The service fee is non-refundable. | Non-Refundable |
| If the applicant fails to supplement the required documents within the service application period (supplementation period), the application cannot be submitted to the Immigration Office. | The foreign registration card application fee is refundable. The service fee is non-refundable. | The foreign registration card application fee is refundable. The service fee is non-refundable. |
| If the applicant's application was rejected by immigration due to the applicant's reasons | Non-Refundable | Non-Refundable |
How to apply for refund
After completing the refund application form, please contact us via email or Kakao Channel for cancellation inquiries.